This Policy explains how ClientUp handles personal information in connection with its website, client accounts, support and website services. It also explains choices and how to request help with privacy matters. It does not replace a separate data processing agreement covering information we handle on a customer’s behalf.
1. Information we collect
Information you provide can include your name, business name, email address, telephone number, billing or mailing address, account details, service orders, support messages and files supplied for website work. We receive transaction and billing information needed to manage payments; payment providers handle payment details under their own policies.
When you access the website or client area, hosting and related delivery systems can receive technical information such as IP address, browser and device details, requested pages, timestamps and error or security logs. The information received depends on the service used and the information your device transmits.
For hosting or maintenance, we may access website content, account credentials and personal information within a customer’s website only as needed to carry out authorized work. Please do not submit information that is unnecessary for your request.
2. How we use information
We use information to respond to inquiries, set up and administer accounts, provide hosting and website work, manage billing, communicate about services, troubleshoot problems, protect systems, prevent abuse, comply with legal obligations and resolve disputes.
Marketing communications, if sent, must comply with applicable law. You may opt out using the message’s unsubscribe option or by contacting support. Essential account, security and billing communications may continue while needed for your service relationship.
5. Retention and security
We retain information only as long as reasonably needed for its purpose, including providing services, keeping required financial records, resolving disputes and meeting legal obligations. Retention depends on the information, account status, service and applicable law. Backups may retain information until their normal rotation; information kept for legal reasons may be restricted rather than immediately deleted.
We use reasonable administrative, technical and organizational measures to protect information. No network, transmission or storage method is completely secure. Protect account credentials and contact support promptly if you suspect a security issue. We will provide notices of a qualifying security incident as required by applicable law.
6. Your privacy choices and rights
You may contact support to request access to, correction of, or deletion of personal information associated with your relationship with ClientUp. Depending on your residence and whether a privacy law applies, you may also have rights to obtain a portable copy, confirm processing, withdraw consent, restrict certain processing, or opt out of sale, targeted advertising or certain profiling.
To submit a request, use the support link below and identify the request and relevant account. Do not send passwords or unnecessary identity documents. We may need proportionate information to verify your identity or an authorized agent’s authority before acting. We will respond within the period required by applicable law. Exceptions may apply for security, legal obligations, others’ rights or information needed to complete a service.
If we decline a request, we will explain the reason where required. You may request an appeal through the same support channel where applicable law provides that right, and may contact your state attorney general or other competent regulator. We will not unlawfully discriminate against you for exercising protected privacy rights.
7. Information on customers’ websites
When we process personal information solely to host or maintain a customer’s website, the customer determines the purposes and instructions, and we act on that customer’s behalf. The customer is responsible for its website’s privacy notices, consents and lawful instructions.
If your request concerns information you submitted to one of our customers’ websites, contact that website’s operator first. We assist our customers with requests as required by our agreements and applicable law; we do not independently decide to disclose or delete their website data contrary to lawful instructions.
8. Children’s privacy
Our services are directed to businesses and adults, not children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact support so we can investigate and take appropriate action. Customers operating websites for children must arrange any necessary legal and contractual safeguards before using our services for that purpose.
9. Processing locations
ClientUp offers US-based hosting. Account administration and supporting providers may process information in other locations, depending on the service. Applicable privacy protections can differ by location. Where a transfer is subject to legal safeguards, we will use the safeguards required for that transfer. Contact support if your project requires a specific processing location or transfer agreement.
10. Policy updates
We may update this Policy as services or legal requirements change. The effective date appears above. We will provide additional notice or request consent for material changes when required by law. A revised policy does not authorize uses that conflict with applicable law or binding customer agreements.
Contact ClientUp
For questions about this document or to submit a request, contact ClientUp through our support channel or write to: 999 Riverview Drive, 2nd Floor, Totowa, NJ 07512, United States.
Email: support@clientup.com
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