Terms and Conditions

1. Your agreement with ClientUp

ClientUp provides website services to agencies and other customers. You must be at least 18 years old and able to enter a binding agreement to purchase services. Provide accurate account and billing information and keep it current.

Your accepted order, written statement of work and any service-specific terms form part of this agreement. A specifically agreed written provision controls over a conflicting general provision here. These Terms do not remove rights or protections that applicable law makes nonwaivable.

2. Services and scope of work

Your order identifies the service, billing period, included resources or support hours, and any setup charges. Hosting, maintenance and hourly work are separate services unless your order expressly includes more than one. Work outside the agreed scope requires your approval of additional charges before it begins.

Service descriptions explain the included work; they are not a promise of uninterrupted availability, a particular search ranking, revenue, or complete protection against every threat. Scheduling depends on the work’s scope, required access and current capacity. A specific deadline or service-level commitment applies only when agreed in writing.

3. Billing, renewals and cancellation

Charges are stated in US dollars unless your order says otherwise. Applicable taxes and disclosed third-party charges may be additional. You authorize charges for the services and renewal arrangement expressly accepted at checkout or in your order. Recurring services renew for the agreed billing period until canceled; any renewal arrangement and applicable cancellation terms must be disclosed before purchase.

Request cancellation through the client area or contact support before your next renewal. Cancellation stops future renewals once processed; the effective date and treatment of remaining service follow your order and applicable law. Refund eligibility, treatment of unused support hours and any minimum commitment must be stated in the accepted order, not assumed from these Terms. Contact support about billing errors or refund requests. Nothing here limits mandatory refund or cancellation rights.

We will notify you before a price change applies to a future renewal. A change does not retroactively alter paid work. Overdue accounts may be suspended after reasonable notice, subject to applicable law; contact support promptly if you dispute an invoice.

4. Account access and customer responsibilities

Keep credentials secure, restrict access to authorized people, and notify support promptly of suspected unauthorized use. You are responsible for the instructions and permissions you give us and for activity by people you authorize, subject to applicable law.

If you submit a client’s website, data or credentials, obtain the client’s authority and any required privacy notices or consents. Supply lawful, properly licensed content, accurate requirements and timely access. Do not send unnecessary sensitive personal information in support tickets. Maintain your own current copies of important content and data, even when a service includes backups.

5. Acceptable use

Do not use our services for unlawful activity, fraud, phishing, unsolicited bulk messaging, malware distribution, unauthorized access, intellectual property infringement, exploitation of children, or interference with networks or other customers. Do not attempt to bypass security controls or misuse another person’s account.

We may investigate credible reports of misuse and restrict or suspend activity necessary to address a security threat, unlawful conduct or a material breach. Where practical and lawful, we will explain the issue and allow an opportunity to resolve it. Immediate action may be necessary to protect people, systems or data.

6. Ownership and permissions

You retain ownership of your website content and materials. You grant ClientUp the limited permission needed to host, copy, back up, modify and otherwise process those materials to perform the services you authorize.

Ownership and delivery of custom work follow the accepted statement of work. Pre-existing tools, software, templates and third-party materials remain subject to their owners’ rights and licenses. ClientUp’s name, branding and website materials may not be used in a way that implies unauthorized endorsement.

7. Third-party services, domains and backups

Domains, software licenses, payment services and other third-party products may have separate terms. You are responsible for maintaining required licenses and reviewing applicable provider terms. Domain availability is not guaranteed until registration is confirmed, and renewals depend on the registration terms and accurate account information.

Backup frequency, retention and recovery scope depend on the purchased service. Recovery can be affected by corruption, elapsed retention periods or third-party failures. Request migration or export assistance before ending hosting; the scope and any associated charge must be agreed before work starts.

8. Privacy and confidentiality

Our Privacy Policy explains our handling of personal information. Each party will use the other party’s nonpublic information only for the service relationship or as otherwise authorized, and protect it using reasonable safeguards. Disclosure may be required by law or necessary to authorized providers performing the services.

Where we handle personal information on your behalf, you remain responsible for determining the lawful purpose and instructions. Contact us before transferring data that requires a data processing agreement or special regulatory safeguards. Purchasing standard website services does not by itself establish that ClientUp meets requirements for regulated health, payment-card or other restricted data.

9. Warranties and liability

We will perform the agreed services with reasonable care. To the extent permitted by applicable law, the website and services are otherwise provided as available, without additional implied warranties of merchantability, fitness for a particular purpose or uninterrupted operation. Express written commitments and nonwaivable legal warranties remain in effect.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses arising from this agreement. This exclusion does not apply where prohibited by law and does not exclude liability for fraud, willful misconduct or other liability that cannot lawfully be excluded. You should not rely on hosting or backups as your sole protection against loss.

10. Ending services and resolving disputes

Either party may end a service as permitted by the accepted order or for a material breach that is not corrected after reasonable notice, unless immediate action is justified by law or a serious security threat. Amounts properly due for services already provided remain payable. Coordinate any necessary website export before termination.

Contact support first so we can try to resolve a concern. These Terms are governed by New Jersey law, excluding conflict-of-law rules, except where mandatory laws require otherwise. Unless applicable law gives you another right, disputes may be brought in the state or federal courts with jurisdiction in New Jersey. These Terms do not impose mandatory arbitration or waive rights to bring claims that applicable law protects.

11. Changes and general provisions

We may update these Terms and identify the effective date above. Material changes affecting an existing service will be communicated before they take effect as required by law; changes do not retroactively alter an accepted order. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver of future enforcement.